How to Cancel LifeLock (Norton): Online, Phone, Chat or App Store

You can cancel LifeLock at any time. Sign in to your Norton account and turn off renewal under My Subscriptions, or call LifeLock Member Services at 1-800-543-3562 (24/7). If Apple, Google Play or another store bills you, cancel with that store instead. Your protection continues until the end of the term you already paid for.

Timing decides whether you get money back. LifeLock’s policy gives a 60-day money-back guarantee on annual memberships, and each annual renewal gets the same 60 days. A monthly membership can be refunded if you ask within 14 days of purchase. Annual plans can be billed up to 35 days before they expire, so check your renewal date before you cancel.

Important: If you joined on the LifeLock or Norton website, cancel in your Norton account or by phone. If Apple, Google Play, a phone carrier or a retailer bills you, cancel with that company. LifeLock says refund eligibility may be different when you buy from or are billed through a third party.

How to Cancel a LifeLock Subscription Bought from LifeLock or Norton

If you signed up through LifeLock’s website, you can cancel in three ways: online in your Norton account, by phone, or through Norton’s support chat.

How To Cancel LifeLock Subscription Online?

To cancel your LifeLock subscription online, follow the steps listed below.

1. Sign In to Your Norton Account: Go to Official Membership Portal and log in.
2. Go to My Subscriptions: On the My Account page, open the My Subscriptions tab.
3. Click Cancel or Manage Renewal: Find your LifeLock plan, then click Cancel Subscription Renewal or Manage Renewal.
4. Click Unsubscribe: Next to Plan Renewal, select Unsubscribe.
5. Choose a Reason: Pick a cancellation reason that matches your situation and click Next.
6. Decline Offers & Confirm: Norton may show offers to stay. To continue canceling, click No thanks, cancel my subscription, then Next. Norton says the change can take up to 24 hours to appear in your account.

How to Cancel LifeLock by Phone Call

LifeLock’s refund policy calls contacting Member Services the fastest way to request a cancellation and refund. The phone line is open 24/7.

1. Call LifeLock Member Services
   • U.S.: 1-800-543-3562
   • International: 1-480-457-4500
2. Prepare Your Account Info
   Have the email address on your account and your billing details ready so the agent can find your membership.
3. Request to Cancel
   Say you want to cancel. If your last charge is inside the refund window, ask for the refund on the same call, and ask for a confirmation or reference number.

How to Cancel LifeLock Through Norton Support Chat

1. Open Norton’s renewal support page
   Go to Norton Renewal & Purchase support, the chat link LifeLock’s refund policy gives for refund requests.
2. Start a chat
   Sign in to your Norton account if asked, so the agent can see which plan you have.
3. Ask to cancel and for any refund
   Say you want to cancel your LifeLock renewal. LifeLock’s refund policy says you can also submit a refund request through live chat.

If you’re streamlining your credit monitoring services, you might also want to cancel your Experian membership to avoid overlapping coverage and unnecessary fees.

How to Cancel LifeLock Bought Through the App Store or Google Play

If you subscribed inside the LifeLock or Norton app, Apple or Google bills you, so you cancel in your store account. Norton’s own help article sends app-store customers to Apple’s and Google’s instructions.

1. Cancel through Apple App Store

1. Open Settings ▸ [Your Name] ▸ Subscriptions.
2. Locate LifeLock in the list and tap it.
3. Tap Cancel Subscription (or Cancel Free Trial).
4. Confirm when prompted; the line under the plan will change to Expires on … when successful.

Refunds for App Store purchases go through Apple: sign in at reportaproblem.apple.com, choose I’d like to ▸ Request a refund, then pick the LifeLock charge.

2. Cancel through Google Play Store

1. Open Google Play Store ▸ Menu ☰ (or your profile picture) ▸ Payments & subscriptions ▸ Subscriptions.
2. Tap LifeLock.
3. Choose Cancel subscription ▸ Follow the prompts ▸ Confirm.
4. You will see Expires on … instead of Renews on … when finished.

Refund requests: Open play.google.com/store/account → Order history → find the LifeLock charge → Request a refund.

How to Cancel LifeLock Purchased on Amazon

If you bought LifeLock as a subscription on Amazon, Amazon bills you, so cancel in your Amazon account. Amazon’s menu names can change; if a label below doesn’t match, search Amazon Help for “cancel software subscription”.

1. Sign in to your Amazon account (web browser).
2. Hover over Account & Lists and choose Memberships & Subscriptions.
3. Locate the LifeLock entry and click Manage Subscription.
4. In the subscription details page, open Advanced Controls.
5. Select Cancel Subscription (sometimes labeled End Subscription) and confirm

Common LifeLock Cancellation Issues

These are the problems that most often catch people out, and what to do about each one.

• Fake “LifeLock” phone numbers: In an October 2026 web search, document-sharing and forum pages unrelated to Norton listed their own “LifeLock cancellation” numbers. Use only the numbers on LifeLock’s contact page: 1-800-543-3562 in the U.S. or 1-480-457-4500 internationally.
• Charged after cancelling: Cancelling stops the next renewal; it does not refund a charge already made. Ask for the refund separately if you are inside the 60-day (annual) or 14-day (monthly) window.
• Renewal billed earlier than expected: LifeLock bills annual plans up to 35 days before they expire, so the renewal charge can arrive before your plan’s end date.
• No cancel option in your Norton account: If you bought LifeLock through an app store, phone carrier or retailer, the plan is managed there. LifeLock says refund rules may differ for third-party purchases.
• Emails about large charges you don’t recognise: Don’t call numbers or click links in the email. Sign in at my.norton.com yourself and check My Subscriptions for your real plan and renewal date.

If you also signed up for a “$1 trial” credit-score service and want out, see our ClickFreeScore cancellation guide.

LifeLock Cancellation FAQs