To cancel your Experian membership, sign in at experian.com and switch your paid plan (for example Experian IdentityWorks Premium, $24.99 a month) to the free Basic membership, or call Experian Membership Support at 1-866-617-1894. Experian’s help page describes the online route as an update “from a paid monthly membership to a free membership with no monthly costs”, so you keep the free Experian credit report and FICO® Score. On a 7-day trial, Experian says you can cancel “at any time within 7 days without charge”; after that you are billed each month, so make the change before your next billing date.
If you are canceling by phone, have the following information ready:
- Full name
- Address
- Email linked to your Experian account
- Social Security Number (optional, may be requested for verification)
How to Cancel Experian Membership Online
To cancel your Experian membership online, you must first downgrade your paid plan to a free plan. Follow these steps:
- Visit the Experian Help Page
Go to the official support page: experian.com/help.
This page explains how to switch to a free membership. - Click “Sign in to update now”
On the page, you will see a button labeled Sign in to update now.
Click it to open the login page. - Sign in to Your Account
Enter your username and password.
After logging in, you will be automatically redirected to your membership settings. - Open Your Membership Settings
Once redirected, you should see your membership details, including any available downgrade options. - Select a Free Plan
Choose the no-cost or free membership option.
(Experian may show multiple plans—select the one with no monthly fee.) - Confirm the Change
Save or confirm the downgrade.
Your paid subscription will end, and your account will switch to the free plan.
Note: Experian’s help page describes the online method as switching your paid plan to a free plan, not as a separate “cancel” button. If you do not see a free option for your plan, call Membership Support or ask Experian’s virtual assistant (EVA) in chat, which Experian says is available 24 hours a day, 7 days a week.
Steps to Cancel Experian Membership by Phone Call
To cancel your Experian subscription by phone, call Membership Support at 1-866-617-1894. Experian lists the hours as Monday–Friday, 8 a.m. to 8 p.m. CT, and Saturday–Sunday, 8 a.m. to 6 p.m. CT (6 a.m.–6 p.m. and 6 a.m.–4 p.m. Pacific).
Ask the representative to end your paid membership (or move it to the free plan), and note the date, the agent’s name and any confirmation number they give you.
If you can’t get through by phone, Experian’s virtual assistant EVA answers chat 24/7 from the Experian site, and the contact page lists a Customer Care mailing address: experian.com, Attn. Customer Care, PO Box 2390, Allen, TX 75013.
If you’re using other credit monitoring services, you may also find our guides on canceling IdentityIQ and ClickFreeScore helpful.
How Do I Contact Experian Support?
- Membership Support: 1-866-617-1894
- Chat: EVA (Experian Virtual Assistant), 24 hours a day, 7 days a week
- Mailing Address: experian.com, Attn. Customer Care, PO Box 2390, Allen, TX 75013
- Phone Hours: Monday–Friday, 8 a.m. to 8 p.m. CT; Saturday–Sunday, 8 a.m. to 6 p.m. CT
- Support URL: Help Page
- Contact Page: Experian personal services contacts
Common Issues During Cancellation
Experian’s pages explain the steps but not every snag. These are practical points to watch when you cancel:
- No free-plan option online: If your membership settings don’t show a free plan, call Membership Support instead.
- Long Phone Wait Times: Calling customer service can mean waiting on hold for a long time, especially during busy hours.
- Confirming it worked: Check your membership settings and your next card statement to make sure the paid plan has ended.
- Trial timing: Experian’s plan page says a trial can be cancelled within 7 days without charge; after that the monthly fee applies.
- Sales Offers During Cancellation: Representatives may try to keep you as a member by offering discounts or upgrades, which can slow down the process.
