How to Cancel Your 24 Hour Fitness Membership (Online, Club or Phone)
Fitness Connection takes cancellations three ways: by phone with Member Services, in person at your home club, or by certified mail. There’s no online or app option. Your cancellation takes effect 30 days after Fitness Connection receives it, and any payment scheduled inside those 30 days is still charged, so keep proof of the date you asked.[1]
| Question | Answer |
|---|---|
| Member Services hours | Monday to Friday, 8 AM to 6 PM CST; hours change on some holidays[3] |
| Certified mail address | Fitness Connection, 2517 Midway Road, Carrollton, TX 75006 |
| Annual fee date | Depends on your start date; it’s in your membership agreement and the member portal |
| Contract memberships | Some agreements have an obligation period longer than 30 days |
Fitness Connection cancellation notice: 30 days from when they receive it
The 30 days start when Fitness Connection receives your request, not when you decide to leave. Payments scheduled in that window are charged as normal, and you’re responsible for them.
Example: if Member Services receives your request on March 1, the cancellation takes effect on March 31. A monthly payment scheduled for March 15 is still charged.
The annual fee follows the same timing: to avoid it, your request has to reach Fitness Connection at least 30 days before the fee’s draft date.[4] Find that date in the member portal or your agreement first, then count back 30 days.
Cancel Fitness Connection by phone (Member Services)
- Have your key tag number ready; it’s also your member portal login.[2]
- Call Member Services at 800-922-7898, Monday to Friday, 8 AM to 6 PM CST.
- Say you want to cancel your membership, and ask for the date it takes effect and your last scheduled payment.
- Ask for written or email confirmation, and note the date, time and the name of the person you spoke to.
Tip: Member Services is closed on several holidays and closes early before them, so check the holiday hours on the contact page first.
Cancel Fitness Connection by certified mail (the route that leaves proof)
A certified letter gives you a dated mailing receipt and a delivery record.
- Write a short letter that says you’re canceling, with your full name, key tag or member number, home club and the date.
- Send it by certified mail to Fitness Connection, 2517 Midway Road, Carrollton, TX 75006.[1]
- Keep a copy of the letter and the mailing receipt.
Mail early
The 30 days start when the letter is received, so postal time pushes your end date back.
Cancel in person at your Fitness Connection club
You can also visit your home club and request a cancellation in person. Find it with the club locator.
Ask the front desk for a printed or emailed record that shows the request date before you leave.
Can you cancel Fitness Connection online or in the app?
No. Fitness Connection lists only phone, in-person and certified-mail cancellation. The app covers gym access, membership details, on-demand workouts and challenges, and you can upgrade there, but it isn’t a cancellation route.[2]
The member portals are for billing: use them to check your annual fee date or update your card, then cancel by phone, mail or in person.
If online cancellation matters at your next gym, check which gym chains let you cancel online before you sign up.
Fitness Connection annual fee, contract buyouts and other charges
Fitness Connection bills an annual fee to maintain your membership, on a date tied to when you started. The amount and date are in your membership agreement; you can also find the date in the member portal or ask the front desk.[1]
All memberships are billed monthly, but some agreements carry an obligation period longer than 30 days. For those contract memberships, Fitness Connection has said a buyout fee of $99 plus tax applies to cancel early (February 2026), and that a membership can be canceled without fees within 3 days of joining (March 2026).[4] Check your agreement for your own terms.
Stopping payment doesn’t cancel anything, and late fees apply to each overdue invoice.
Freeze or downgrade your Fitness Connection membership instead
In certain circumstances you may be able to freeze your membership for a short time; call Member Services at 800-922-7898 to ask.[2] Get the start and end dates of the freeze in writing.
To move to a cheaper plan, stop by the front desk at your club.
Still charged after you cancel Fitness Connection?
First check whether the charge falls inside your 30-day window, or is the annual fee drafted inside it; those are expected. Anything after the effective date is worth disputing.
Call Member Services with your proof: the certified-mail receipt, the confirmation email or the name and date from your call. Members have reported in-club cancellations that were never submitted and freezes that weren’t applied.[4] Ask for a refund of any dues charged after the date your cancellation should have taken effect.
Fitness Connection cancellation FAQs
Can I cancel Fitness Connection without calling?
Yes. Send a certified letter to the Carrollton, Texas address or cancel in person at your home club.
Does Fitness Connection charge a cancellation fee?
Fitness Connection’s policies don’t list a fee for canceling, but the payments in your 30-day window still apply. Contract memberships can carry a buyout fee to cancel early, so check your agreement.
When can I cancel my Fitness Connection membership?
Any time, but plan around the 30 days and your annual fee date. If your agreement has an obligation period, canceling early may mean a buyout.
References
- Fitness Connection, Member Policies.
- Fitness Connection, Mobile App FAQs.
- Fitness Connection, Contact Us.
- Better Business Bureau, Fitness Connection complaints (company responses and member reports).
