ModWash accepts cancellation by email, phone, or through the Manage My Account web form. The notice window is 5 business days before your billing date — not 5 calendar days. Missing this distinction is the single most common reason members get charged for an extra month.
Are you trying to cancel a membership with one of ModWash’s competitors instead? Check out our dedicated guide on how to cancel a Whistle Express Car Wash membership
Before You Cancel
ModWash requires an exact match on your account details to process a cancellation. Providing even slightly different information delays or blocks the request.
- License plate number — exactly as registered on the account
- Phone number — the number used at sign-up
- Email address — the address on the account
- Billing date — check your bank statement for the recurring ModWash charge; that date is your billing date
- 5 business days before billing — count back from your billing date excluding weekends and public holidays
How to Cancel Your ModWash Membership
You can cancel your ModWash car wash by sending an email, phone or online portal.
Method 1: ModWash Cancellation by Email (Recommended)
Send an email to the ModWash Guest Care team. This method is the best option because it gives you a clear, written record of your cancellation date.
Send your cancellation request to GuestCare@ModWash.com
Your email must include:
- Full name
- Phone number on the account
- License plate number
Ask for written confirmation in your email. ModWash does not automatically send a cancellation confirmation — request one explicitly in the body of your message. The reply timestamp becomes your proof of notice.
Method 2: ModWash Cancellation by Phone
Call the ModWash Guest Care team to cancel your account directly with a support agent.
- Ask for Proof: Tell the agent to send you a written email confirmation before you end the call.
- Call Customer Support: Dial (423) 485-0005. (For Spanish, dial (423) 219-5268).
- Check the Hours: Call Monday through Friday, from 8:00 AM to 5:00 PM EST.
- Provide Your Information: Tell the agent your phone number and license plate number.
If the line goes to voicemail, send a follow-up email immediately. Modwash does not accept voicemail alone as official notice to stop your billing.
Method 3: Cancel ModWash Online by Manage My Account (Business Hours Only)
You can use the ModWash website portal to cancel, but the company restricts when you can use this form.
- Access the Portal: Visit
modwash.com/manage-my-account. - Login to your account with Phone number and OTP.
- Submit the Form: Follow the on-screen instructions to locate your account and cancel your plan.
The form is only accessible during business hours — Monday through Friday, 8:00 AM to 5:00 PM EST. Outside those hours, the cancellation option is unavailable.
Use this method only if both email and phone are not an option. Email provides a stronger paper trail for the same effort.
After You Cancel
- You check your email inbox for written confirmation.
- You watch your bank card for surprise charges.
- You contact your support then bank if the brand ignores your five-day notice.
Alternative to Modwash Membership Cancellation
- Other Locations: ModWash is availabe over 132 locations and accepts your plan at all wash locations. You can use your active plan if you move near a new ModWash tunnel.
- Car Transfer: The brand processes car updates. You visit a local ModWash to move your plan to a new car. You can also call (423) 485-0005 to change your car data.
- Downgrade your Plan: You can change your plan to a cheaper wash tier. You must visit a local kiosk to process this change.
Cancellation Policy
| Policy Item | Rule |
| Cancellation Methods | Email, Phone & Online |
| Notice Period | 5 business days before billing date — not calendar days |
| Cancellation Fee | None |
| Refunds | None — all sales are final, no refunds for unused time |
| Pause | Does not provide pause on membership |
| Weather | The brand grants zero credits for closed wash tunnels. |
| Membership Access After Cancellation | Continues through the end of the current billing cycle |
The Notice Rule
The terms require a strict five-day notice before your next billing cycle. This action prevents extra charges.
The Refund Rule
ModWash treats all plan fees as final sales. The brand denies all full refunds for unused time. The main office limits any account fixes to charges from the last 60 days.
The Dispute Rule
The brand enforces a strict rule for bank disputes. ModWash denies any refund request if you file a formal charge claim with your bank.
Common Issues
- The Exact Match Trap: The support team requires a perfect data match to find your account. The system blocks your request if you forget your exact kiosk email or phone number.
- The Manager Loop: Local workers can sometimes stop plans at the physical kiosk. However, many workers send drivers away. These workers tell drivers to call the main office. You must use the email or phone method to save time.
- The Ghost Plan: The system upgrades single washes to monthly plans without direct consent. Kiosk workers do this to meet sales goals. You must check your bank statement closely after you buy any single wash.
ModWash Contact Information
| Method | Detail |
| Phone | (423) 485-0005 |
| GuestCare@ModWash.com | |
| Terms Page | ModWash Terms |
| Hours | Monday to Friday, 8:00 AM to 5:00 PM EST |
FAQs
How do I stop ModWash charges?
You stop ModWash charges when you email GuestCare@ModWash.com or call the support line. ModWash requires your exact phone number and license plate to process the request.
Does ModWash give refunds?
ModWash issues zero refunds for unused wash days. The terms state all sales are final. The brand denies refunds even if weather closes the wash tunnel.
Why is the ModWash cancellation form missing?
ModWash hides the web form at night and on weekends. The brand allows access to the form only between 8:00 AM and 5:00 PM Eastern Time from Monday to Friday.
