Cancel your Super Star Car Wash membership online in the member portal (you need your Fast Pass ID or license plate plus the last four digits of your card) or by mailing a written request to 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027. Those are the two methods in the official membership terms, and Super Star emails a confirmation after you submit your request.
Your billing date is the day of the month you bought the membership. Cancel at least 7 days before it: under the terms, cancelling less than 7 days before the next billing date means you may be charged for the following month, and paid fees are not refunded.
Related: How to cancel your Quick Quack membership
Before You Cancel: What You Need
Gather the following before you start. Super Star Car Wash requires this information to locate and verify your account, regardless of which method you use.
- Fast Pass ID — found on your windshield sticker, OR
- License plate number — the one registered to your account
- Last 4 digits of the credit card billed for the membership
- Phone Number — the one registered to your account
- Full name on the account (required for mail or Contact Us requests)
How To Cancel Super Star Car Wash Membership Online (Fastest & Most Reliable)
To cancel your Super Star Car Wash membership online, you need the last four digits of your card, plus either your Fast Pass ID or your license plate number. Then follow the steps listed below.
Visit the Official Cancellation Portal
Go to superstarcarwashaz.com, click Memberships in the top menu, and select Cancel Membership.
Sign In to Your Account
Sign in, or choose Create Account if you have not set one up yet.
Please note: Only active members can register, and in-person signups take 24–48 hours to sync.Verify Your Membership
Confirm your identity using the last 4 digits of your card on file, plus either your Fast Pass ID or your license plate number and state.
Cancel Your Plan
Go to Manage > Active Plans and click Cancel Membership. Select a reason if prompted, then click Confirm.
Submit and Confirm
Submit the form and screenshot your confirmation. Super Star Car Wash also emails a confirmation.
Related: How to cancel Mister Car Wash membership
Method 2: How to Cancel Super Star car wash by Mail
To cancel send a written cancellation request to: 960 W Behrend Drive, Suite 1 Phoenix, AZ 85027
Include in your letter:
- Full name on the account
- Fast Pass ID or license plate number
- Last 4 digits of the card on file
- A clear statement requesting cancellation
Mail processing takes longer than canceling online. If your billing date is close, send your request early to allow for transit time.
Alternative Methods to Contact Super Star Car Wash for Cancellation
Super Star does not list phone or email as a cancellation method. If the portal cannot find your account, contact customer support through the website.
Phone: No Published Cancellation Line
Super Star Car Wash’s website, FAQ and membership terms do not publish a customer service phone number, and phone is not a cancellation method in the terms (checked 2026-10-04). Support is reached online:
- Channel: Contact Us form
- Hours: Monday – Friday, 8 am – 5 pm
Note: Phone numbers shown on third-party sites are not listed by Super Star itself. Cancel in the portal or by mail, and keep your confirmation.
If the Portal Can’t Find Your Account: Contact Us Form
The Contact Us page sends cancellations to the portal, so use the form only if the portal cannot find your account, and ask support to cancel for you.
- Open the Contact Us form on the Help Desk page.
- Enter your name, email, phone number, region and car wash location, license plate and state, and the last four digits of your card, then write in the comments that you want to cancel.
- Submit the form and keep a copy of what you sent.
Super Star Car Wash states agents respond within 3 business days.
Cancellation Policy & Need-to-Knows
| Notice Required | At least 7 days before your billing date |
| Late Cancellation | Cancelling less than 7 days before the billing date means you may be charged for the next month |
| Refunds | None — Super Star Car Wash does not prorate mid-month cancellations |
| Access After Cancellation | Continues through the end of the current billing cycle |
| Wash Limit (Active Plans) | Up to 2 washes per day, per plan |
| Account Freeze/Pause | Not described in the membership terms or FAQ |
| Reactivation | Visit a physical Super Star Car Wash location |
The 7-Day Cancellation Rule
You are billed monthly on your original signup date. To avoid being charged for the next month, submit your cancellation request at least 7 days before your billing date. If you cancel less than 7 days before the billing date, the terms say you may be charged for the next month.
Refunds & Partial Cycles
All fees are non-refundable, and there are no prorated credits for partial months. If you cancel mid-cycle, your membership remains active and usable until the end of that current billing period.
Pausing Your Membership
Super Star’s membership terms and FAQ do not describe a freeze or pause option (checked 2026-10-04). If you only need a break, ask support through the Contact Us form well before your billing date; otherwise cancel at least 7 days ahead. If your car was sold, donated or is inoperable and you get a replacement, the terms let you move the plan to the new vehicle instead of cancelling.
Prepaid Memberships
Prepaid plans run for 6 or 12 months and expire automatically at the end of the term, so there is nothing to cancel. Prepaid fees are not refundable.
Common Issues & Fixes
- “No membership found” error: If you joined at a location in the last 24–48 hours, your plan may not be in the system yet. Otherwise check that you entered the plate state you signed up with, or use the Contact Us form.
- Continued billing after cancellation: Screenshot your confirmation immediately and check your next statement closely.
- Plate changed: If a temporary tag was replaced by a permanent plate, or you changed vehicles, ask support to update the plate on file. BBB complaints from June–July 2026 describe duplicate charges after plate changes; in its replies the company refunded the charges and cancelled the memberships.
- Contact form delays: The online “Contact Us” form takes up to 3 business days to process. If your billing date is less than a week away, use the instant portal method instead.
- Fast Pass ID not found: Try verifying with your license plate number and state instead. Make sure you’re entering the exact state where you originally signed up — this is a common mistake.
After You Cancel
- Save your confirmation email and screenshot.
- Monitor your card statement for one additional charge, since your access continues through the current billing cycle.
- Reactivate by visiting a physical Super Star Car Wash location if you change your mind later.
Super Star Car Wash Contact Information
| Help Desk / Cancellation Page | superstarcarwashaz.com/help-desk |
| Contact Us Form | superstarcarwashaz.com/customer-service-contact |
| Customer Service Phone | Not published on the official website |
| Shown on the Contact Us page | |
| Support Hours | Monday–Friday, 8 am–5 pm |
| Corporate Address | 960 W Behrend Dr, Suite 1, Phoenix, AZ 85027-4406 |
Full policy details: Super Star Car Wash Membership Terms
