How to Cancel Planet Fitness Membership (Online, Mail or In Person)
Workout Anytime handles cancellations in its member app: open your membership, choose Cancel Membership, review the amount due and confirm.[1][2] If the app doesn’t work for you, contact the staff at your home club. Screenshot the final message, which tells you how long you keep club access, and keep it until a statement arrives with no new dues.
How to cancel Workout Anytime in the member app
Workout Anytime’s own cancellation directions walk through these screens in the app.[2] Clear any unpaid balance first, so the request isn’t held up (see the section on charges below).
- On the app home screen, tap the three-circle menu in the bottom right-hand corner to open your Account page.[2]
- Tap MEMBERSHIP, then the three dots in the top right-hand corner of the Membership page.[2]
- Choose Cancel Membership in the pop-up.[2]
- Give your reason for canceling and review the Given Amount Due to Cancel.[2]
- Tap CANCEL MEMBERSHIP and confirm that you want to cancel.[2]
- Read the message saying your cancellation has been requested and how much longer you can use the club, then check that your membership page shows the new status.[2]
Tip: screenshot the amount due and the final message before you close the app.
Workout Anytime cancellation notice and the amount due
Workout Anytime doesn’t publish a notice period or a cancellation fee on its website; your membership agreement sets both. The app shows the amount due before you confirm, so that screen is where you see what you’ll still pay.[2]
Members have reported a 30-day notice period (BBB complaint, December 2024).[5] Cancel well before your next draft date rather than the day before.
Can’t cancel in the app? Contact your home club
Workout Anytime clubs are franchised, and your home club is the one you signed up at. If you need help canceling, contact the staff there.[1][4]
To reach them, pick your club on the Workout Anytime contact page, or ask the staff in person at the club.[1][3] Ask for the cancellation in writing, including the date your access ends and any amount still due.
Freeze or downgrade instead of canceling
If you only need a break, Workout Anytime lets you freeze for up to 90 days, once in a 12-month period, at $5 a month. Your account has to be current on all payments before the freeze starts.[1]
The FAQ lists exceptions for a medical reason with a doctor’s note, military leave and a mission trip; ask your home club how they apply to you.[1]
If the price is the problem, you can move from Premium to Basic. A downgrade fee may apply depending on when you bought your membership, so ask your home club for the amount first.[1]
Still charged after you cancel?
A few members describe charges or collection notices after canceling: one said online cancellation was blocked until a balance was paid (February 2024), and another reported dues for months after a June 2025 cancellation, followed by collections (June 2026).[5][6]
If a charge appears after your access end date, send your home club the screenshot from the app and ask for a correction in writing. If that doesn’t resolve it, your bank or card issuer can tell you how to dispute a charge.
Workout Anytime and Anytime Fitness are different gyms
Workout Anytime is franchised by Workout Anytime Franchising Systems, LLC, headquartered in the Atlanta area.[3][4] If your card statement or key tag says Anytime Fitness, you’re a member of a different chain, and the steps in our Anytime Fitness guide apply instead.
Leaving to join another gym? Check its rules first in our cancellation guides for other gym chains.
Workout Anytime cancellation FAQs
Can I cancel Workout Anytime online?
Yes, in the member app. If the app won’t let you, use the contact page to reach your home club.[2][3]
Is there a Workout Anytime phone number for canceling?
Workout Anytime doesn’t list a corporate phone number for canceling. Message your home club through the contact form (choose your club first), or ask staff at the club.[1][3]
How much is it to freeze a Workout Anytime membership?
$5 a month, for up to 90 days once in a 12-month period.[1]
References
- Workout Anytime, Frequently Asked Questions.
- Workout Anytime, Canceling Membership (in-app directions).
- Workout Anytime, Contact.
- Workout Anytime, Terms & Conditions (last updated Sept. 13, 2023).
- Better Business Bureau, Workout Anytime complaints (member reports).
- Trustpilot, workoutanytime.com reviews (member reports).
