How to Cancel Your In-Shape Fitness Membership (App, Email, Mail or Club)

The quickest way to cancel an In-Shape Fitness membership is in the In-Shape app: Profile → Manage Membership → Cancel Membership. You can also use the cancellation request form on inshape.com/how-to-cancel, email cancelme@inshape.com, mail a letter to Member Services in Stockton, or cancel at a club. Cancellation takes effect 30 days after In-Shape receives your request, and you are billed a prorated amount for that 30-day period.

In-Shape Fitness (In-Shape Health Clubs) runs gyms in California. The rules below come from its self-service cancel page and its membership terms & conditions, both checked on October 5, 2026. New members also have a 5-business-day cancellation window (Sundays and holidays excluded) at the start of the contract.

Here is each official method, step by step, plus what to do if your cancellation is not confirmed.

Overview: Things to know before cancelling your Membership

Cancellation Methods

In-Shape lists its cancellation methods on its self-service cancel page, and the membership terms add email, mail and in-person requests. Each method is below.

1. Cancellation via In-Shape Mobile App

In-Shape calls the app the preferred and quickest way to submit a cancellation. Download it from App Store or Google Play if you don’t already have it.

Follow the steps listed below:

1. Log in to the In-Shape app.
2. Tap “Profile”.
3. Tap “Manage Membership”.
4. Select “Cancel Membership” and follow the prompts to confirm.

Take a screenshot of the final screen and keep any confirmation email In-Shape sends. The same Manage Membership area is where you can request a hold instead of cancelling.

2. Cancel in Person at a Club

1. Go to the front desk at an In-Shape Fitness club.
2. Say you want to cancel your membership.
3. Give your name and membership number, and check the email address on your account.
4. Wait for In-Shape’s email confirming receipt; an in-person cancellation counts as submitted only once that email is issued.

If the confirmation email does not arrive, your 30-day notice has not started yet. Ask the club to resend it, or send your request to cancelme@inshape.com the same day so it has a receipt date.

3. Use the Online Cancellation Request Form

1. Open In-Shape’s How to Cancel page.
2. Open the cancellation request form linked on that page.
3. Enter your name, address, phone number, email and membership number.
4. Submit the form and save a screenshot of the confirmation.

In-Shape does not list a phone number for cancellations on its cancel page or in its membership terms, so use the app, the form, email, mail or a club visit rather than calling.

4. Email cancelme@inshape.com

The membership terms accept cancellation requests by email:

1. Write an email with your full name, address, phone number, home club, and membership ID.
2. Use a clear subject line, e.g., “Membership Cancellation Request – [Your Name].”
3. Send it to cancelme@inshape.com and keep a copy in your sent folder.

An emailed request counts from the date In-Shape Member Services receives it, and the cancellation takes effect 30 days later.

Some BBB complainants (late 2025) say In-Shape answered only by email or was slow to reply. Send your request at least 30 days before the date you want billing to stop, and if no reply comes, back it up with a letter or a club visit.

Important: Use Cancellation Letter Generator to write a clear cancel request.

5. Mail a Letter to In-Shape Member Services

The membership terms accept requests sent by first-class mail to Member Services. Certified mail is optional, but it gives you proof of the delivery date.

1. Write a letter asking to cancel your membership.
2. Include your name, address, phone number, email and membership number.
3. Mail it to In-Shape Fitness Member Services, 6507 Pacific Ave #344, Stockton, CA 95207.
4. Keep a copy of the letter and your mailing receipt.

A mailed request counts from the day Member Services receives it, not the day you post it, so allow for delivery time. If you hear nothing back, email cancelme@inshape.com with the date you mailed the letter.

If Your In-Shape Cancellation Isn’t Confirmed

These steps come from member reports on Reddit and BBB, not from In-Shape. Use them only after you have a dated cancellation request on record.

1. Dispute Charges with Your Bank

One prorated bill for the 30-day notice period is expected. If In-Shape keeps charging you after that period ends, you can ask your bank or card issuer about disputing the charges.

1. Gather proof of cancellation attempts (emails, app screenshots, certified mail receipts).
2. Call your bank to dispute charges or block payments.
3. Follow up with a formal cancellation request via email or certified mail to avoid collections.

Warning: the terms say prorated fees and any unpaid balance must be paid by the end of the 30-day period, and members report balances being sent to collections. Settle what you owe for the notice period before disputing anything.

2. File a BBB or Attorney General Complaint

If your requests go unanswered, you can file a complaint with the Better Business Bureau or the California Attorney General. In-Shape’s BBB profile showed 79 complaints in the last 3 years when checked on October 5, 2026.

1. File at bbb.org or oag.ca.gov/consumers with dates and evidence.
2. Follow up with In-Shape, referencing your complaint number.

Cancellation Policy

• After the first 5 business days of the contract, cancellations need at least 30 days’ notice.
• You keep access and pay a prorated final bill for the 30-day period. In-Shape’s example: $99 monthly dues, cancelled on the 20th, gives one final bill of $66.
• Disability or death: released from the contract with a prorated refund of prepaid fees; In-Shape may ask for a health care provider’s confirmation within 10 days.
• Moving: if you move more than 25 miles from every In-Shape club and can’t transfer, you are released from future payments; send proof within 10 days or the cancellation date moves back.

Keep a copy of all communications, especially if mailing your request.

FAQs

Use the In-Shape app if you can, keep proof of whichever method you use, and plan for one prorated bill covering the 30-day notice period. Did this guide help you cancel your membership? Let us know!