How to Cancel Planet Fitness Membership (Online, Mail or In Person)
Month-to-month LA Fitness memberships can be canceled at any time through your online account, in person at a club’s front desk, or by written notice mailed to P.O. Box 54170, Irvine, CA 92619. If you mail it, get it postmarked at least 5 business days before your next billing date.[1] Whichever way you cancel, keep the confirmation or your mailing receipt until a statement arrives with no new charge.
Cancel LA Fitness online through your account
You’ll need your LA Fitness username and password.
- Go to the LA Fitness login page, enter your Username and Password, and select Sign in. Use Forgot your username? or Forgot your password? if you’re locked out.[3]
- After you sign in, look for the cancellation option in your account.
- If you don’t see one, open the Member Services contact page and choose Take me to where I can cancel online.[2]
- Save or screenshot the confirmation, and keep any email LA Fitness sends you about the cancellation.
Tip: the same account menu has a Freeze link, if you’d rather pause than cancel.
Cancel at an LA Fitness club’s front desk
You can also cancel in person: go to the front desk at a club.[1] Find a nearby club’s address with the club locator.[4]
Bring photo ID and ask for a written or emailed confirmation that shows the date of your request and the date your membership ends.
Cancel LA Fitness by mail: P.O. Box 54170 and the 5-business-day rule
LA Fitness recommends registered or certified mail and keeping a record for your files.[1]
- Write a short letter saying you’re canceling your LA Fitness membership. Include your full name, address, phone, the email on your account and your home club.
- Sign and date it, and keep a copy.
- Send it by registered or certified mail to LA Fitness, P.O. Box 54170, Irvine, CA 92619.[1]
- Make sure the postmark is at least 5 business days before your next billing date, and keep the mailing receipt.[1]
Postmark at least 5 business days before billing
Business days skip weekends and holidays, so mail it a week or more before your bill date. A later postmark can mean one more charge before the cancellation takes hold.
Can you cancel LA Fitness by email, phone or the app?
Email: only if your agreement allows it. LA Fitness says that, depending on your state of enrollment, you may be able to cancel by email.[1] Check your agreement first; if it doesn’t mention email, use one of the three methods above.
Phone: phone isn’t one of the cancellation methods LA Fitness lists.[1] For questions, use the Member Services contact form, where Cancel is one of the topics; replies come from contactus@fitnessintl.com.[2]
App: the LA Fitness Mobile app’s store listing covers check-in, classes, personal training and court bookings, not canceling or freezing.[5] Cancel through your account on lafitness.com instead.
LA Fitness contract terms: termination fee and your prepaid last month
Some agreements have an initial term of three months or more. This covers memberships, personal training and other agreements.[1]
Your agreement sets the termination fee, so ask your club or Member Services for the amount in writing before you decide. LA Fitness also points members with questions about term or paid-in-full cancellations to their local club or its contact page.[1]
Your prepaid last month
After you cancel, you can still use the club for any prepaid time. If you prepaid your last month’s dues when you joined, that month follows the last regular payment made before LA Fitness received your notice, and your membership expires at the end of it.[1]
LA Fitness freeze fees: pause instead of canceling
To freeze online, log in and select Freeze in the left side menu.[1] The cost depends on how you pay dues.
| How you pay | Freeze cost and length |
|---|---|
| Monthly dues | $10 per month, for as long as you need.[1] |
| Bi-weekly dues | $5 per bi-weekly billing, for as long as you need.[1] |
| Paid in full | $35 for up to 6 months; your expiration date moves back by the time frozen.[1] |
| Weekly dues | Freezing isn’t allowed.[1] |
| Kids Klub | Free, for as long as you need; ask your local club.[1] |
If your next billing date is within 10 days, a monthly or bi-weekly freeze starts with the following billing.[1] When you unfreeze, you’re charged a pro-rated part of your regular dues for that period.
A monthly freeze keeps costing $10 a month until you unfreeze, so set a reminder to review it. If you’re weighing a freeze against joining another chain, our guides to canceling other gym memberships cover how other chains handle canceling.
Former XSport Fitness members
On July 16, 2024, Fitness International, which runs LA Fitness, announced it would take over operations of XSport Fitness’ 35 locations. It said it would honor the active membership agreements it bought, at their current rates, including personal training.[6]
If your club used to be an XSport, cancel with the LA Fitness methods above and keep a copy of your original XSport agreement. Don’t rely on old XSport phone numbers, addresses or notice rules.
Still billed after canceling LA Fitness?
Billing usually starts to process 3 to 5 days before your bill date, so a charge right after you cancel may already have been in progress.[1] If you mailed your notice within 5 business days of billing and were charged once more, ask Member Services to refund it; LA Fitness says it will refund that extra charge.
- Contact Member Services. Use the contact form, choose Cancel, and add the last 4 digits of the account you’re billed on.[2] Attach or describe your confirmation or mailing receipt.
- Visit your club. Bring the same proof to the front desk and ask them to check the cancellation date on your account.[1]
- Ask your bank or card issuer. If the charge still isn’t fixed, ask how to dispute it, and send your proof of cancellation.
In August 2025 the FTC sued the companies that operate LA Fitness, alleging that canceling was too hard.[7] LA Fitness hasn’t been found liable, and as of October 2026 the FTC lists the case as pending, with an amended complaint filed January 26, 2026.[8]
LA Fitness cancellation FAQs
Can you cancel an LA Fitness membership at any time?
Yes, if it’s month to month or you’re past your initial term. Inside an initial term of three months or more, your cancellation takes effect when the term ends, and leaving earlier means a termination fee.[1]
Does LA Fitness have a cancellation fee?
Only for leaving an agreement before its initial term ends; your agreement sets the amount.[1] If you just want a break, a monthly-dues freeze costs $10 a month.
Do I need a form to cancel LA Fitness by mail?
LA Fitness lists written notice of cancellation as the mail method, so a signed letter with your name, contact details and home club fits that wording.[1] If your club gave you a cancellation form, you can mail that instead; either way, send it registered or certified and keep the receipt.
References
- LA Fitness, Membership Questions (Cancel My Membership; Suspend My Membership; Change My Billing Information).
- LA Fitness, Contact Us: Member Services.
- LA Fitness, Login.
- LA Fitness, Find a Club.
- Apple App Store, LA Fitness Mobile (Fitness International, LLC).
- LA Fitness, Fitness International Acquires XSport Fitness (press release, Jul. 16, 2024).
- Federal Trade Commission, FTC Sues LA Fitness for Making it Difficult for Consumers to Cancel Gym Memberships (press release, Aug. 20, 2025).
- Federal Trade Commission, LA Fitness case page (case status).
