How to Cancel 24 Hour Fitness Membership (Step-by-Step Guide)

Canceling your 24 Hour Fitness membership shouldn’t be this complicated. You don’t need to make up stories, cancel cards, or jump through hoops.

They have updated thier terms and policies making exit simple and we have listed all the available methods to cancel your GYM Membership, without all the frustration others have experienced.

Note: 24 Hour Fitness Club is availabe in more than 400 location in the United States of America (US) working independently. Cancelling may require some additional documents or process based on membership type and agreement.

Information	Details
GYM Name	24 Hour Fitness
Phone Number	1-866-308-8179 or Call your Club
Email	cancel@24hourfitness.com
Cancellation Method	Online, Contact Form, Club, and Phone
Cancellation Fee	Yes, Depend on Contract
Refunds	Cooling-Off Periods Only (3-5 days)
Freeze	Available (Condition Apply)
Freeze Duration	3 – 6 months

Ways to Cancel Your 24 Hour Fitness Membership

Check out 4 methods listed below to cancel your Fitness Membership.

1. Cancel Online via 24HourFitness.com

Canceling online via 24HourFitness.com is a breeze. Just click two buttons, and your cancellation will go through immediately, follow these steps below:

1. Visit the 24-Hour Fitness website.
2. Click on “Login” from top menu bar to access your account.
3. Tap on “My Account” in the upper-right corner to see the full menu of options.
4. Select “Cancel”.
5. Now, choose “resaon for cancellation” and “agreement” you wish to cancel.
6. Finally, press on “Submit” to continue.

If you don’t have an account then simply create new using your membership agreement or Check-In Code and Birth Date.

Sounds easy, right? this is the recommended option for every subscribers. But if you are not able to process then try contact page.

Before moving on to the next method, check out How to Cancel La Fitness membership.

2. Cancel Through the Contact Us Page

1. Visit the Contact Us page.
2. Fill out the form Name, Email, Phone Number and Email.
3. Select your Local Club.
4. Choose “My Membership / Cancellation” under “Reasons you’d like to reach us”
5. Write a cancellation request along with your Membership Number or Check-In Code.
6. Finally click on “Submit”.

3. Cancel by Phone

1. Call your Local Club or customer service at 1-866-308-8179.
   • Monday–Friday: 8:00 AM – 6:00 PM PST
   • Saturday: 9:00 AM – 5:00 PM PST
2. Request membership cancellation.
3. Provide your Name, Club Location, Membership ID and Birthdate for confirmation.
4. Customer support will ask for “Reason for cancellation” be prepared.
5. If all this go well they will provide cancellation confirmation.
6. Ask for confirmation email or receipt for your records.

4. Cancel In Person at Your Local Gym

1. Visit your GYM and Request front desk to “Cancel your Membership”.
2. Provide your membership details.
3. Explain why you would like to cancel your membership.
4. Inquiry about Cancellation fees and Refunds.
5. You might have to fill a cancellation form, submit it.
6. Keep the confirmation receipt for your records.

24 Hour Fitness Cancellation Policy

Cooling-Off Period (Full Refund Eligibility)

You can cancel within 3 days of purchase (5 days in CA and HI) for a full refund. Check your membership agreement for details.

Monthly Membership Cancellation Rules

1. Standard Monthly Memberships: Cancel anytime to stop future payments. Any prepaid last-month dues will be applied.
2. Commitment Memberships:
   • During the Commitment Period: Cancellation isn’t allowed unless specified in Section 6 of your agreement, which may include a fee. Call 866-308-8179 for options.
   • After the Commitment Period: Cancel anytime to stop future payments. Any prepaid last-month dues will be applied.

Add-On Memberships and How They Work

1. Add-On memberships remain active unless canceled separately. Fees and dues continue to accrue.
2. Add-On members must pay any outstanding balance and update payment info to stay active.
3. If the balance isn’t paid or a new payment method isn’t provided, the Add-On may be canceled and will need to rejoin at current rates.
4. If you’ve authorized payment for another member’s dues and want to revoke it, you must either cancel that membership or notify 24 Hour Fitness to remove the authorization.
5. Canceling the primary membership does not automatically cancel Add-On memberships.

How to Freeze your 24 Hour Fitness Membership

To freeze your 24 hours gym membership,

1. Login to your “Fitness 24 Account“.
2. Click on “My Account” to see the menu of options.
3. Select “Freeze“.
4. Choose your “Reason” and “Duration“.
5. Click on “Submit” to process.

To request a hold, visit your club or email with your membership number/check-in code, reason for the hold, and requested duration.

Who can Freeze or Hold Membership?

You can request a hold for 3-6 months only if your membership is active and in good standing.

Freeze is available for those who have:

1. Medical – Temporary health issues preventing club use.
2. Work Transfer – Temporary job relocation 25+ miles from a club.
3. Volunteer Work – Extended volunteer program 25+ miles from a club.
4. Military – Active-duty transfer or deployment 25+ miles from a club.

How to Reactivate (Unfreeze) Your Membership?

Your membership will unfreeze automatically after the pre-determined time is over, but if you want to unfreeze it before that, then you can contact your local club or follow the steps below.

1. Login to your account
2. Click on My Account
3. Select reactivate from the freeze.

FAQs