Sky Zone, a leading indoor trampoline park, offers fun for all ages, but canceling your membership can feel frustrating when the process isn’t clear.
Whether you’re moving, low on budget, or just done jumping, we’re here to guide you through the easy step by steps to cancel your Sky Zone membership. It is important to note that “Cancellation policies” vary by park.
Note: The Sky Zone membership cancellation online process is the primary method for most locations, but some parks may offer alternatives like email or in-person cancellations. Check your park’s policy through your contarct.
How to Cancel Sky Zone Membership?
You can cancel your cancel your Sky Zone subscription in 5 easy steps:
Visit the Sky Zone Member Portal
You can cancel your Sky Zone membership online by visiting your location’s official Member Portal at https://www.skyzone.com/member-portal/.Log In or Create New Account
Sign in using the phone number or email address you provided when signing up for your membership.
If this is your first time loggin then you need to signup for an account, you simply need to enter your email or phone [Any] then check your for verification code, enter it and then enter your full name and comfirm deteial to create an account.Locate Your Membership
Once logged in, click “My Tickets” (or the ticket icon on mobile) to view your active membership. This step helps you find the correct membership quickly, reducing annoyance from searching through multiple options.Submit Cancellation Request
Select your membership, click “Manage,” and choose “Cancel.” Follow the prompts to submit your cancellation request. If you have multiple memberships (e.g., for family members), check if your park allows canceling them together—contact your local park if unsure.Verify Cancellation
After submitting, verify your cancellation request by reviewing the details. Check your email for a confirmation from Sky Zone to ensure the process is complete, avoiding difficult situations like unexpected billing.
Key Takeaways for Canceling Your Sky Zone Membership
- Cancellation Methods: Most locations accept online cancellation, but some allow email, phone, in-person, or mail requests—check your contract.
- Minimum Commitment: All memberships have at least a 3-month minimum term.
- Notice Period: 3 days or at least 72 hours’ notice before your next billing date (some parks require up to 30 days).
- Auto-Renewal: Memberships automatically renew monthly unless you cancel.
- Pause Membership: Sky Zone does not allow pausing or freezing memberships.
- Cancellation Fee: Canceling before the 3-month minimum means you must pay the remaining balance of the term; no refunds after the initial 3-day window.
Alternative Sky Zone Cancellation Methods (Location-Specific)
As per the Sky Zone official website, all cancellation requests must be submitted through an online form.
However, some locations has additional cancellation methods, we suggest you to check your contarct – Email if signed online or physical page.
Method 1: In-Person or By Phone
Call your local Sky Zone park first [Find park number] to ask if they accept phone cancellations, as policies vary by location. If available, provide your full name, membership number, and contact details to process the cancellation.
If phone cancellation isn’t accepted, ask about visiting in person or getting help with the online form. Some locations may assist you directly at the park.
Always request confirmation via email or reference number, regardless of the method used. Follow up within 48 hours if you don’t receive confirmation to ensure your cancellation was processed.
Method 2: By Mail
Step 1: Find Your Park’s Mailing Address
Visit your local Sky Zone park’s page at skyzone locations or check your membership agreement for the correct mailing address.
Step 2: Write Your Cancellation Request
Create a clear, written request stating your intent to cancel your membership.
Copy this Email Template:
Subject: Membership Cancellation Request - [Your Name]
Dear Sky Zone Team,
I am requesting to cancel my Sky Zone membership effective [Date].
Member Details:
Name: [Your Full Name]
Membership Number: [Number]
Phone: [Your Phone Number]
Email: [Your Email]
Please confirm receipt of this cancellation request and provide a confirmation email.
Thank you,
[Your Name]
[Signature]Step 3: Send Via Certified Mail
Mail your request using certified mail with return receipt to ensure delivery confirmation and create a paper trail.
Wait for Confirmation: Expect a confirmation email within 3-5 business days. Follow up if you don’t receive one.
Method 3: By Email
- Email your local Sky Zone park’s contact email (check https://www.skyzone.com/locations/ for the address).
- Include your full name, membership number, and contact details, with a clear request to cancel.
Note: These alternative methods are not available at all Sky Zone locations. Most parks require cancellations through the official website’s Member Portal. Contact your local park to confirm available methods and avoid frustrating delays.
Need Help?
If canceling feels impossible or you face problems, use these support channels:
- Sky Zone Membership Cancellation Phone Number – USA: (805) 283-4374
- Canada Support: (647) 361-4616
- Support Hours: Monday–Thursday 12 PM–8 PM PST, Friday 12 PM–10 PM PST, Saturday 9 AM–10 PM PST, Sunday 9 AM–8 PM PST
- Sky Zone Support Email:
- Chat: Use the chat box on https://www.skyzone.com/
- Contact Form: https://www.skyzone.com/contact/ (for inquiries, not direct cancellations)
- Locations: Find your park’s contact details at https://www.skyzone.com/locations/ (141 U.S. locations)
Hello I am having trouble accessing my account for cancellation. Can you please assist me with this.
We visited the park in Clovis C.A
Hellop Jose Macias,
Sorry for the late reply.
Create new account either Phone number or email address you used when signing up for your Membership.
If you forgot your password you can retrieve it using Phone.