Struggling to cancel your IdentityIQ subscription? Don’t worry—we’ve got you covered with clear steps to stop your membership and protect your peace of mind.
IdentityIQ is an identity protection and credit monitoring service. You can cancel online in some states (CA, CO, DE, NY, IL) or by phone. Refunds are not offered, so cancel before your next billing cycle to avoid unwanted charges.
How to Cancel IdentityIQ Online through Website?
If you’re in California (CA), Colorado (CO), Delaware (DE), New York (NY), or Illinois (IL), you can cancel your IdentityIQ membership online quickly. Follow these steps to take control and stop your subscription:
- Log in to your IdentityIQ account.
Go to the IdentityIQ website and sign in using your username and password. - Open the menu.
Look for the menu icon in the top-left corner of the screen and tap or click on it. - Select ‘Manage my Account’.
Choose “Manage my Account” from the menu options. - Find and click “Cancel Membership.”
Scroll through your account settings until you see the option to cancel your membership. Click or tap on it. - Follow the cancellation prompts.
The website will guide you through a few steps to confirm your cancellation. Make sure you read any messages carefully. - Check for a confirmation email or take a screenshot.
After you complete the process, check your email for a confirmation. If you don’t get one, take a screenshot of your cancellation confirmation page as proof.
Note: If you don’t see a “Cancel Membership” option, it’s likely because online cancellation isn’t available in your state. Don’t stress—use the phone cancellation method below to get it done
IdentityIQ Subscription Cancellation Phone Number
Phone cancellation is available for all users and may involve identity verification.
- Call IdentityIQ at 1-877-875-4347 during business hours
- Monday–Friday: 7 AM–8 PM CST
- Saturday: 8:30 AM–5 PM CST
- Tell the representative you want to cancel your membership.
- Provide your account details for verification.
- Might ask for billing address or the last four digits of your Social Security Number
- Ask for a confirmation email to confirm cancellation.
- Check your email and save the confirmation.
Tip: Cancellation calls may take 10–15 minutes. Stay firm to avoid upselling attempts, which can feel like a trap. If you’re worried about pushback, prepare to say, “I just want to cancel, please process it now.”
Request Data Deletion
Protecting your personal data after cancellation is crucial to avoid the fear of it being exposed. Request that IdentityIQ delete your information to safeguard your privacy:
- Email IdentityIQ customer service at privacy@idiq.com.
Use this specific email for data deletion requests to ensure your information is securely removed. - Include your full name, account email, and a request to delete your data.
For example: “Please delete all personal data associated with my account, including my name and email.” - Keep a record of your request and their response.
IdentityIQ should confirm within 45 days. If you don’t hear back, follow up via email or call 1-877-875-4347 to ensure your data is safe.
FAQs on Cancel IdentityIQ
Do I need to provide Notice Period?
No, IdentityIQ memberships are billed monthly with no long-term contract. Cancel before your next billing date to avoid charges for the following month.
What happends afrer trial period?
After a 7-day trial period ends (often $1) you will be automatically enrolled in a paid plan.
Can I Freeze my membership instead?
No, IdentityIQ doesn’t offer a freeze or pause option. You must fully cancel to stop charges, but you can contact them to reactivate if you change your mind before the billing cycle ends.
Why can’t I find the cancel button on the IdentityIQ website?
If the “Cancel Membership” option is missing, you’re likely in a state where online cancellation isn’t available (only CA, CO, DE, NY, and IL allow it).
What if I don’t receive a confirmation email after canceling?
Contact customer service at customerservice@identityiq.com or call 1-877-875-4347 to verify cancellation.
What happens to my credit monitoring reports after cancellation?
After cancellation, you will lose access to credit monitoring reports and other services. Download any reports before canceling, as IdentityIQ does not retain access for canceled accounts.
What if I was enrolled without my consent?
If you were signed up without permission, act urgently. Contact IdentityIQ at 1-877-875-4347 or customerservice@identityiq.com to dispute the enrollment. Provide evidence (e.g., bank statements). If unresolved, dispute charges with your bank and consider filing a complaint with the Consumer Financial Protection Bureau to protect yourself.
Alternatives to IdentityIQ
If you’re canceling due to cost or features, consider these alternatives:
- ClickFreeScore: Affordable credit monitoring to keep your finances secure.
- Aura: Identity protection with competitive pricing.
- Experian IdentityWorks: Budget-friendly credit monitoring to stay on top of your reports.
