You can cancel your Experian Membership at any time through Membership Portal online or by calling customer support. While no notice period is required, we suggest you cancel before your next billing date to avoid being charged for another cycle.
If you’re also dealing with other credit monitoring services, check out our guides on Canceling IdentityIQ and ClickFreeScore for similar step-by-step help.
Requirements: To cancel by phone, be prepared to provide your account information, including:
- Full Name
- Address
- Email associated with your account
- Possibly your Social Security Number for verification
How to Cancel Experian Membership Online?
To cancel your experian membership online, Sign in to your Experian account then downgrade your membership from a paid to a free membership.
- Visit official Experian site: Click here to visit membership help page.
- Sign in to your Account: Click on “Sign in to Update now” button.
- Go to membership settings: After signing in, you will be automatically redirected to your membership settings.
- Select membership type: Choose the type of membership you would like to change to free.
- Choose the no-cost option: There may be several options available to you, including a no cost option.
Note: If you don’t see the downgrade option, this may be due to your specific membership type (e.g., ProtectMyID, CreditWorks). In such cases, proceed to phone cancellation.
Experian Membership cancellation phone number
To cancel your Experian subscription through phone, from the United States dial (866) 617-1894 during business hours Monday – Friday, 6 am to 8 pm PT; Saturday – Sunday, 8 am to 5 pm PT to speak to a customer service representative.
Cancellation via phone call to customer service involves an automated message: Press “1” for membership services, then “1” for billing. Provide your Member ID, name, email, and confirm cancellation with the representative.
Other Phone Number: 1 (479) 343-6239 (For Experian CreditWorksSM, Experian Credit TrackerSM, or Triple Advantage®)
How to I Contact Experian Support?
- General Support: 1 (877) 284-7942
- Email: support@experiandirect.com
- Mailing Address: Experian, Attn. Customer Care, PO Box 2390, Allen, TX 75013 (US)
- Business Hours: Monday – Friday, 6 am to 8 pm PT; Saturday – Sunday, 8 am to 5 pm PT
- Support URL: Help Page
- Cancellation Info Page: Cancellation Support Page
Common Issues During Cancellation
Based on user feedback from forums and reviews, here are verified challenges when canceling an Experian membership:
- Online Cancellation Issues: The downgrade option is often unavailable or non-functional for certain membership types.
- Long Phone Wait Times: Users frequently face hold times exceeding an hour, especially during peak hours.
- Cancellation Confirmation Uncertainty: Account dashboards or automated systems may still show active subscriptions after cancellation requests.
- Retention Pressure: Persistent offers to retain or upgrade memberships during cancellation attempts can delay the process.
- Email Redirects: Email cancellation requests are often redirected to phone support, adding extra steps.
