To cancel a Tidal Wave Auto Spa Clean Club plan, log in at myaccount.tidalwaveautospa.com with the phone number on your account and select Cancel Plan under My Vehicles, call Customer Service at (706) 558-6500, or ask at a Tidal Wave location. The club terms say plan changes must be made at least 7 business days before your recharge date and that mid-month cancellations aren’t refunded, so time your request before the next charge. The club has no contract, and the terms list no cancellation fee.
What to Know Before You Cancel
Before you submit your cancellation, there are a few things worth knowing so you don’t get caught off guard by a charge or a form error.
The 7-business-day rule. Tidal Wave’s club terms say “all changes must be made at least 7 business days prior to recharge date.” The recharge usually runs on your enrollment (anniversary) date, but the terms note it can occasionally process a few days earlier or later. The Manage Your Club FAQ says online cancellations are processed automatically; to be safe, still cancel at least 7 business days ahead. Your account shows the Next Payment Date under My Vehicles → View More.
No refunds for mid-month cancellations. The terms say “No refunds will be given for mid-month cancellations.” After you cancel, you can keep washing until your next scheduled recharge date. If you think a charge was made in error, the FAQ says to call Customer Service, who can review your account and refund request.
Your Fastpass ID. This is the 11-digit number on the Fastpass sticker on your windshield. You don’t need it to log in to your account, which uses your phone number, and the older cancellation form lets you answer No to “Do you know your Fastpass ID?”
Family Plan vehicles. A Family Plan adds another vehicle to your Clean Club membership at $5 per month off the regular price. Tidal Wave’s pages don’t explain how to drop one vehicle from a Family Plan; see the Family Plan section below.
What to have ready:
- The phone number on your Tidal Wave account (you log in with it)
- The Tidal Wave location where you originally enrolled
- Your Fastpass ID, if you can find it
How to Cancel Your Tidal Wave Car Wash Membership
Tidal Wave’s terms list three ways to manage a club plan: online, by calling Customer Service, or at a Tidal Wave Auto Spa. Online, the Manage Your Club FAQ points to your member account. The same page also links an older “Click Here To Discontinue Your Plan” form (choose End Club Plan under “I want to”), which helps if your phone number isn’t recognized at login.
Method 1: Cancel Online
- Go to myaccount.tidalwaveautospa.com and log in with the phone number on file.
- Under My Vehicles, select View More for the vehicle on the plan.
- Select Cancel Plan.
- Review your vehicle details and any downgrade option offered.
- If you don’t want to downgrade, select Confirm to cancel. Wash access continues until your scheduled recharge date.
Method 2: Cancel by Phone
- Call Tidal Wave Customer Service at (706) 558-6500, Monday–Friday 8 a.m.–7 p.m. ET or Saturday 8 a.m.–2 p.m. ET.
- Tell the representative you want to end your Clean Club plan Be specific: say you want to cancel, not pause or change your plan. This avoids any misunderstanding about what action is being taken on your account.
- Give the phone number on your account, the location where you joined and your Fastpass ID if you have it.
- Ask the representative to email you a confirmation, and note the date, time and name of the person you spoke with.
- Log in to your account afterwards and check the plan under My Vehicles → View More. If you can’t confirm the cancellation, call back.
Outside phone hours, Tidal Wave’s FAQ points to the contact form (choose Customer Service and your nearest location).
Method 3: Cancel In Person
- Find a Tidal Wave Auto Spa with the location finder at tidalwaveautospa.com/locations.
- Ask a team member to end your Clean Club plan. Say you want to cancel, not change or downgrade, the plan.
- Give the phone number on your account and your Fastpass ID so staff can find the plan.
- Ask for an email confirmation or receipt before you leave, and note the date and who helped you.
A visit or a call helps if you’re close to your recharge date or Cancel Plan doesn’t appear for your vehicle in the account.
Cancelling a Family Clean Club Plan
A Family Plan adds an extra vehicle to a Clean Club membership at $5 per month off the regular price. Under the terms, each club membership covers one vehicle and isn’t transferable to another vehicle. Tidal Wave’s pages don’t explain how to drop one vehicle from a Family Plan, so use whichever route works for you:
- Online: In your account, open My Vehicles → View More for that vehicle and check whether Cancel Plan appears.
- In person: Visit a Tidal Wave Auto Spa and ask a team member to end the plan for that vehicle.
- By phone: Call (706) 558-6500 during business hours.
Whichever route you use, ask for an email confirmation. The terms’ 7-business-day rule and no-refund clause cover all monthly club plans.
Common Problems & Fixes
“I’m getting an error message when I try to cancel online”
Tidal Wave’s FAQ names one common cause: if your phone number isn’t recognized at login, it may not be on file or may have been entered incorrectly. Try these fixes:
Phone number not recognized. Try any other number you may have given at sign-up, or use the “Click Here To Discontinue Your Plan” form on the Manage Your Club page, which asks for your name, email, vehicle and the location where you joined. Customer Service can also check which number is on file.
Close to your recharge date. The FAQ says online cancellations are processed automatically and wash access continues until the scheduled recharge date. Because the terms require changes at least 7 business days ahead, call (706) 558-6500 if you’re inside that window and want to know whether one more charge will run.
Family Plan vehicle. If Cancel Plan doesn’t appear for an added vehicle, see the Family Plan section above.
“I cancelled but I’m still being charged”
First check when you cancelled. If it was fewer than 7 business days before your recharge date, the terms allow that charge. If you cancelled in time and were still charged, Tidal Wave’s FAQ says to contact Customer Service by phone or through the contact form:
- Find your cancellation confirmation, screenshot or notes and the date you cancelled.
- Call Customer Service at (706) 558-6500 or use the contact form, and ask them to review the charge.
- If it isn’t resolved, you can file a complaint with the Better Business Bureau at bbb.org.
- As a last resort, contact your bank or card issuer to dispute the charge, using your cancellation record as evidence.
“I can’t find my Fastpass ID”
The Fastpass ID is the 11-digit number on the Fastpass sticker on your windshield, and your account also shows the RFID tag number under My Vehicles → View More. You don’t need it to cancel in your account, which uses your phone number to log in. The terms ask members to keep the club sticker attached to the vehicle on file.
“My account still shows active after I cancelled”
This can be expected. Tidal Wave’s FAQ says wash access continues until your next scheduled recharge date after you cancel, so you can keep washing until then. If the plan still shows a future Next Payment Date after you cancelled, call Customer Service.
How to Confirm Your Cancellation
Tidal Wave’s FAQ doesn’t describe a cancellation confirmation email; it mentions email confirmations only for plan changes. After cancelling online, log back in, check the plan under My Vehicles → View More and keep a screenshot. If you cancelled by phone or in person, ask for an email or receipt and note the date and who helped you.
If you can’t confirm the cancellation, call (706) 558-6500. Once your recharge date passes, check your bank statement to make sure no further charges have appeared. If one does, the steps in the Common Problems section above will walk you through resolving it.
Frequently Asked Questions
How do I cancel my Tidal Wave car wash membership?
Log in at myaccount.tidalwaveautospa.com with your phone number, open My Vehicles → View More and select Cancel Plan; or call (706) 558-6500; or visit a Tidal Wave Auto Spa. Cancel at least 7 business days before your recharge date.
Does Tidal Wave give refunds when you cancel?
No. The terms say “No refunds will be given for mid-month cancellations.” You can keep washing until your next scheduled recharge date. For a charge you think is wrong, call Customer Service, who can review a refund request.
How many days before billing do I need to cancel?
At least 7 business days before your recharge date, per the club terms. The recharge usually runs on your enrollment (anniversary) date but can occasionally process a few days earlier or later, so check the Next Payment Date in your account.
Can I cancel my Tidal Wave Clean Club online?
Yes. Log in at myaccount.tidalwaveautospa.com, select View More for your vehicle under My Vehicles, then Cancel Plan and Confirm. If your phone number isn’t recognized, use the “Click Here To Discontinue Your Plan” form on the Manage Your Club page or call Customer Service.
What is the Tidal Wave car wash cancellation phone number?
Call (706) 558-6500, Monday–Friday 8 a.m.–7 p.m. ET or Saturday 8 a.m.–2 p.m. ET. Outside those hours, use the contact form on Tidal Wave’s website.
Can I still use my membership after I cancel?
Yes. Tidal Wave’s FAQ says wash access continues until your next scheduled recharge date after you cancel.
What if I change my mind after cancelling?
You can join again on the Clean Club page or at a Tidal Wave location. Current plan prices aren’t listed on that page, so check them before you rejoin.
What if I don’t have my Fastpass ID?
You don’t need it for the online account, which uses your phone number. The older cancellation form also lets you answer No to “Do you know your Fastpass ID?”, and Customer Service can help at (706) 558-6500.
