Village Gym is a well-known UK-based health and fitness club, offering services across multiple locaton providing premium fitness experience.
But members may need to cancel gym memberships for reasons like relocation, financial difficulties, dissatisfaction, or lack of time. The cancellation process can be complex due to specific policies, notice periods, and membership types.
Whatever the reasons, our step by step guide can help you cancel your membership.
Understanding Village Gym Memberships
Village Gym offers various membership types, including:
- Results Membership: Fixed-term contracts with 6 or 12 months with specific cancellation rules.
- Flexible Membership: Requires a 90-day paid notice period for those joined after June 3, 2019.
- Advance Paid Membership: Includes 1-month memberships that expire automatically or longer-term options with restricted cancellation.
Reasons for cancellation vary, but common ones include moving away, financial constraints, or finding a better alternative. Understanding your membership type is important, as it affects the cancellation process.
Cancellation Methods
Village Gym provides 3 primary methods to cancel your membership: via the website, phone, or email. Below are the detailed steps for each, based on official sources.
1. Cancelling via the Website
- Visit the Official Village Gym’s Website: https://www.villagegym.co.uk/.
- Login to your account using your credentials.
- Tap on the “My Account” section.
- Select the “My Membership” option.
- Provider your “Reasons for cancellation” and feedback then submit.
After staff will review your request and process the cancellation. Look for a confirmation email from the GYM to confim, if not received do contact your gym.
Source: Village Gym Membership FAQs
2. Cancelling via Phone
If you prefer to cancel the membership by directly contacting the staff of the Village Gym, you can also contact them through phone number to cancel your membership. Follow these steps to cancel your Village Gym Membership via phone:
- Find the phone number for your local Village Gym on the Locations Page.
- Call the gym and speak with a staff member to cancel your membership.
- Provide your details (Name, Address, and Membership ID) for verifcation.
- Then the staff will process your cancellation request.
A confirmation email will be sent once the cancellation is complete.
Note: Each gym has its own contact number, so ensure you call the correct location.
3. Cancelling via Email
To cancel your Village GYM membership, write an email including your full name, membership ID, and reason for cancellation then send it to memberservices@village-hotels.com.
After the customer service staff receives your cancellation query, they will respond to you and guide you through the cancellation process.
Use our Cancellation Cover Letter Generator to write professional email in seconds, just proivide necessary detailes and you are good to go.
Cancellation Policy
Village Gym’s cancellation policies vary by membership type and timing.
| Membership Type | Minimum Term | Cancellation During Minimum Term | Cancellation After Minimum Term | Notice Period | Refund Policy |
|---|---|---|---|---|---|
| Results | 6 or 12 months | Not allowed, except for exceptional circumstances (e.g., illness, job loss). | 1 month’s notice for expiry; 90 days’ paid notice if joined after June 3, 2019. | 1 month or 90 days | No refunds except for serious breach by gym; £15 fee within 10 days if no joining fee. |
| Flexible | 3 months (post-June 3, 2019) | Not allowed during 90-day notice period, except exceptional circumstances. | 90 days’ paid notice. | 90 days | Same as Results. |
| Advance Paid | 1, 6, or 12 months | 1-month expires automatically; others not cancellable except exceptional circumstances. | N/A for 1-month; others per terms. | N/A or per terms | Same as Results. |
Cooling-Off Period: Within 10 days of joining, you can cancel by paying the joining fee or a £15 fee if no joining fee was charged.
Exceptional Circumstances:
- You may cancel early for:
- Long-term illness or injury.
- Pregnancy.
- Loss of livelihood.
- Significant change in work or home location.
- Requires reasonable evidence (e.g., medical certificate, proof of address change).
- If approved, a 1-month notice period applies.
Key Notes You Should Remember:
- Only the named membership holder can request cancellation; third-party cancellations are not allowed.
- Cancelling your direct debit is not a valid cancellation method and may incur fees.
- Requests made after the 20th of the month may not be processed until the following month.
Source: Village Gym Membership Terms
How to Freeze Village Gym Membership?
If you’re not ready to cancel permanently, freezing your membership is an alternative:
- Submit a request via the Freeze Request Form.
- Pay an admin fee of £10 per calendar month (waived for medical, student, or young person memberships).
- Requests must be made by the 20th of the month for the following month.
Note for Juniors: Junior memberships (under 18) must be frozen individually; they are not automatic.
You’ll receive a confirmation email once the freeze is processed, avoid sending multiple emails, as this may delay processing.
FAQ
Can I freeze my membership instead of cancelling?
Yes, for £10 per month (free for medical, student, or young person memberships) via the Freeze Request Form.
What is the cooling-off period?
Within 10 days of joining, you can cancel by paying a £15 fee (or joining fee).
Can I get a refund?
Refunds are not typically offered, except in cases of serious breach by the gym (e.g., prolonged closure).
What if I can’t afford the membership?
Contact Member Services with evidence of financial hardship for potential early cancellation (Contact Form).
Alternative Methods (Not Official)
While not officially endorsed, some users suggest alternative approaches:
- Claiming Relocation: Informing the gym you’ve moved far away (with proof like a bank statement) may qualify for early cancellation under exceptional circumstances.
- Disputing Charges: If charged after cancellation, contact your bank or credit card company to dispute unauthorized charges.
- Caution: These methods may not always work and could lead to disputes or fees if not aligned with the terms.
