In-Shape Fitness Clubs, with over 60 locations across California, ranks among the top 20 health club chains in the U.S., offering amenities like cardio equipment, swimming pools, and group fitness classes.
However, experiences vary by location—some praise clean facilities and friendly staff, while others report overcrowded gyms or unresponsive management.
If you’re ready to cancel your subscription, we’ll guide you through the process step by step.
Overview: Things to know before cancelling your Membership
| Detail | Key Information |
|---|---|
| Cancellation Methods | App, email, in-person, or certified mail |
| Notice Period | 30 days required; charges apply during this period |
| Early Termination Fee | Up to $250 for 12-month contracts unless relocating or disabled (proof needed) |
| Refund Policy | Non-refunded payments; exceptions for relocation or disability with documentation |
| Common Issues | Ignored emails, surprise fees, unhelpful staff, and post-cancellation charges |
| Contact | 831-476-7373, cancelme@inshape.com, 6507 Pacific Ave., #344, Stockton, CA 95207 |
Cancellation Methods
In-Shape offers 4 main ways to cancel your membership, as outlined on their website. Check out the step-by-step guide below.
1. Cancellation via In-Shape Mobile App
Cancellation through an app is the quickest and most convenient method, avoiding awkward in-person or phone conversations. Download from App Store or Google Play if you don’t already have.
Follow the steps listed below:
- Log in to your “InShape account” on the mobile app.
- Tap “Profile” in the top-left corner.
- Go to “Manage Membership” or “Membership Holds.”
- Select “Cancel Membership” and follow the prompts to confirm.
Do remember to take a screenshot of the confirmation screen and check your email for a confirmation notice. If you do not receive any confirmation within 48 hours, contact customer support as soon as possible.
2. Cancel via In-Person
- Visit during staffed hours (check your location’s hours on inshape.com).
- Request a cancellation form at the front desk.
- Provide ID, membership number, and reason for cancellation.
- Sign the form and request a copy or email confirmation.
Cancellation in-person at a physical location feels reliable, but users report delays because only a manager can process cancellations, and they’re often unavailable. Call before visiting if, manager is at the club.
3. Cancel by Phone (Most recommended by InShape)
- Call InShape customer service at 831-476-7373.
- Ask the representative to cancel your membership.
- Provide your full name, member ID, and reason for cancellation.
- Confirm your cancellation date.
Many users report long waits, being transferred multiple times, and even being hung up on.
4. Send a cancellation request to cancelme@inshape.com
If you prefer written communication, then
- Write an email with your full name, address, phone number, home club, and membership ID.
- Use a clear subject line, e.g., “Membership Cancellation Request – [Your Name].”
- Send it to cancelme@inshape.com.
Follow up with a call if no response in 3–5 business days.
According to complaints in BBB, most of the emails are either ignored or have delayed responses, so we recommend sending an email at least 40 days before the next billing period to avoid any unnecessary charges.
Important: Use Cancellation Letter Generator to write a clear cancel request.
5. Send a Cancellation via Certified Mail to In-Shape’s corporate address
If your home club is not responding to your request, then send a “certified mail” to the InShape Finess Club corporate office.
- Write a letter “Requesting Cancellation of your Membership.”
- Provide basic information like Full Name, Membership Number, Home Club, Email and Phone Number.
- Send to: “In-Shape Member Services, 6507 Pacific Ave., #344, Stockton, CA 95207“.
- Keep the receipt and letter copy.
Follow up on your request, or if no confirmation in 7–10 days, call 831-476-7373 with your receipt number.
Alternative or User-Reported Cancellation Routes
If you’ve tried everything but still failed to cancel your membership, then are some workarounds alternative ways shared by users on Reddit and BBB to escape In-Shape’s grip. These aren’t guaranteed but have worked for some.
1. Dispute Charges with Your Bank
If in-Shape fitness club is still charging you fees after sucessfully cancelling your membership then contact your bank to block or dispute unauthorized charges.
- Gather proof of cancellation attempts (emails, app screenshots, certified mail receipts).
- Call your bank to dispute charges or block payments.
- Follow up with a formal cancellation request via email or certified mail to avoid collections.
Warning: Many reddit users reported success, but unpaid balances may go to collections. We recommend you contact your homeclub to clear doubts.
2. File a BBB or Attorney General Complaint
Submit a complaint to the Better Business Bureau or California Attorney General if requests are ignored. These complaints pressure In-Shape corporates to act, as they value their reputation. Users report quick resolutions after filing with the Attorney General.
- File at bbb.org or oag.ca.gov/consumers with dates and evidence.
- Follow up with In-Shape, referencing your complaint number.
Cancellation Policy
- All cancellations require 30 days’ notice.
- You will still be billed for one final month after your cancellation is submitted.
- No refunds for unused time or if you forget to cancel.
- If moving out of the area, you can request an exception—but it’s not guaranteed.
Keep a copy of all communications, especially if mailing your request.
| Issue | Description | Solution |
|---|---|---|
| Ignored Emails | No response from cancelme@inshape.com, causing delay or continued billing. | Follow up via phone call or send a certified letter if there’s no response within 3–5 business days. |
| Surprise Fees | Unexpected $200–$250 early termination fees. Many claim they weren’t informed about these. | Review your original contract. If fees seem hidden, challenge them under California consumer protection laws. |
| Unhelpful Staff | Staff at some locations delay or pressure members to stay during in-person cancellations. | Document the interaction, ask for a written confirmation, and escalate directly to corporate. |
| Post-Cancellation Charges | Members continue to get charged even after canceling. Some accounts are sent to collections. | Keep confirmation emails, bank statements, and dispute charges via your bank or credit card provider if billing continues. |
| Contract Confusion | Many believe they’re on a month-to-month plan, only to discover a 12-month minimum contract upon cancellation. | Carefully review your membership agreement before signing and always clarify the commitment period with staff upfront. |
FAQs
How do I know it’s really canceled?
You should receive a confirmation email or letter. If not, contact support again or visit in person and get a copy.
Can I put my membership on hold or freeze?
Yes, holds are available for up to 6 months for a monthly fee (varies by club). This avoids re-enrollment fees but still incurs charges.
Can I get a refund?
Refunds are rare, as all payments are non-refunded. Exceptions for relocation or disability require documentation. Do, request in writing and keep records.
What if I’m charged after canceling?
First, of all gather proof of cancellation (emails, screenshots, mail receipts) and contact In-Shape support in-person or through calls for quick answer. If they still delays then consider a BBB complaint if unresolved.
Canceling your In-Shape membership doesn’t have to be a nightmare. InShape provides several official ways to cancel—but it’s your responsibility to ensure it’s confirmed. Be thorough, keep evidence, and advocate for yourself if things go sideways. Did this guide help you cancel your membership? Let us know!
