Canceling an Orangetheory Fitness (OTF) membership can feel like a nightmare. Many members fear the process due to unclear policies, hidden fees, and unhelpful staff.
Some locations require a 30-day notice, while others make it needlessly difficult by insisting that only a manager—who’s often unavailable—can approve cancellations. This has left many feeling frustrated, stuck, and even cheated when unexpected charges show up.
If you’re stressed about canceling, you’re not alone. Whether you’re dealing with delays, ignored emails, or confusing rules, this guide will help you take control of the process and cancel without extra charges.
Methods to Cancel Your Orangetheory Fitness Membership Online
From Website
You can cancel your Orangetheory fitness Membership online by submitting an online cancellation form through their website. Follow the steps listed below.
- Open Cancellation WebPage – “https://www.orangetheory.com/en-us/cancellation-information“.
- Scroll down and choose “No, I’d still like to cancel my membership and accept the 30-day cancellation notice” option.
- Choose how you Purchased your orangetheory membership: “Online or Local Studio”.
- Fill information associated with Orangetheory Fitness like “Name, Email, Phone Number”.
- Find your home studio where your monthly membership is charged – “State and Locaiton”.
- Now select, “Reason” from drop-down menu.
- Check on “Terms & Conditions” box.
- Finally, click on “submit my cancellation request”.
After submitting your cancellation form, home studio will verify and confirm your request. If don’t receive a confirmation calls or email, we recommend contacting them directly.
Many locations still require you to visit in person to sign a form, even if you submit the request online.
By Email
Avoid in-person visit by sending an cancellation request through email. Follow the steps and copy email template listed below.
- First, find your home studio’s email address.
- Write an email requesting a cancellation [use email template below]
- Send Email and wait for confirmation.
- Some orangetheory centre will process it while other might ask you to visit gym and sign a form.
Email Template for Cancellation
Subject: Request for Membership Cancellation – [Your Full Name]
Dear [Studio Manager’s Name],
I am requesting the cancellation of my Orangetheory Fitness membership at [Studio Location]. As per my agreement, I am providing the required [X]-day notice. Please process my cancellation effective [Last Billing Date or Required Date].
My membership details:
- Full Name: [Your Name]
- Membership ID (if available): [Your ID]
- Registered Email: [Your Email]
- Phone Number: [Your Contact Number]
- Reason: [Why you want to cancel]
Please confirm the cancellation in writing and let me know if any further action is required. I would appreciate a response to avoid unnecessary charges.
Thank you,
[Your Name]
The problem with email is that many studios ignores it or delay responses, so you must follow-up to avoid any extra charges. If fitness centre in your location does not support it then you must visit in person.
In-Person Cancel
Orangetheory can be cancelled by visiting their local club and filling cancellation form, follow the step listed below.
- Visit your GYM: Visit Orangetheory studio during office hours.
- Talk to Front Desk: Ask to cancel your membership.
- Fill out a Cancellation Form: Full name, address, contact number, and the last 4-digits of your credit card for OTF payment.
- Confirmation: Finally, ask for a written or e-confirmation.
Some locations need studio manager’s signature to finalize the cancellation, in that case you must follow up with them to confirm your cancellation.
Related:
How can I cancel a booked class on Orangetheory?
If you feel like you cannot make it to the training session that you booked earlier, then you have the option of cancelling it. However, customers are required to cancel a booked session 8 hours before the session begins to avoid a late fee.
- Visit “Orangetheory website” or open their mobile app.
- Sign into your “Account”.
- Navigate to the section that displays your scheduled classes.
- Choose the class that you want to cancel.
- Tap or click on the “Delete Class” option that is displayed next to the selected class.
- Follow further steps on the screen to confirm your cancellation.
FAQs
Do I get a refund when I cancel my membership?
Orangetheory only provides refunds to new customers within 30-day window period to cancel their subscription and get a full refund but they have to complete 12 sessions and if they are not satisfied can get a full refund.
Can I return my Orange-theory heartbeat monitor?
Yes, you can return their heartbeat monitor only if the item is in original condition and returned within 60 days period. Also, a a 10% restocking fees is charged.
Does Orangetheory charge cancellation fee?
No, Orangethrory does not charge any cancellation fee. But you must send a prior 30 days (about 4 and a half weeks) notice.
Is there late cancel fee?
Orangethrory does not charge late cancel fee but will charge you with full membership fee if you fail to send them a cancellation notice 30 days before.
