How to Cancel XSport Membership: Step-by-Step Guide

XSport Fitness Club was one of the fastest-growing GYM chains in Chicago, Washington, and New York. Unlike traditional gyms, it provides many more services to its customers, such as group fitness classes, group training, child’s play, and sports facilities, to help you achieve your fitness goals.

Their membership plan starts at $9.95 per month. You are in the right place if you need to cancel your XSport Fitness Membership.

Important Update: LA Fitness acquired Xsport Fitness on July 16, 2024.

How to Cancel XSport Fitness Membership?

Submit your cancellation request using 3 different methods, including:

1. Calling customer support through phone calls,
2. Visiting the local branch and,
3. Sending a Written Cancellation Letter through mail. 

How To Cancel Membership With XSport Fitness In-Person

The easiest method is to visit your GYM during office hours, 9 a.m. – 5 p.m. from Monday to Friday central time, and follow the steps below:

• Go to the counter and tell them you want to cancel your membership. The representative will provide you with a cancellation sheet.
• Fill out the Cancellation sheet with all your account details and a valid reason for cancellation.
• Submit the sheet to the customer’s desk and follow their instructions.
• Ask them to send you a copy of your cancellation sheet and a confirmation email or text. 

Note: Office Hours and timing may vary according to state and branch. 

XSport Fitness Cancellation through Phone Call

The best way to Xsport membership Cancellation is by calling the customer support phone call:

• Call the customer service at 877-417-1450.
• After your call connects, tell customer support you want to cancel your membership.
• You must provide a valid reason for cancellation and your membership details.
• Customer support will guide you through the next steps. After You Cancel, ask them to send you a confirmation email or text regarding your membership. 

Cancellation via Mail

If you wish to cancel your membership the old-fashioned way, you can send a handwritten mail. 

• Write a Letter that contains your Membership details and personal details.  
• Include a valid reason for your cancellation and the date from which you want your cancellation to take effect. Also, include the title as “Membership Cancellation Request “.
• Sign the letter and mail it to “Capital Fitness Inc. P.O. Box 4012, Aurora, Illinois 60507. “

Note: This method can take a longer time. You must wait a few days to receive an update from the company regarding your Membership. 

Important

Any cancellation request requires 30 days (about 4 and a half weeks) prior notice, meaning that if you were to cancel today, it would only take effect 30 days from now. 

Unfortunately, if another billing period occurs during the 30-day notice period for the cancellation to take effect, you must pay for it. So, canceling your GYM membership as soon as possible is better.

XSport Fitness: Cancellation Policy and Fees 

Cancellation policies require appointments to be canceled at least 24 hours in advance to avoid a cancellation fee.

If you cancel your appointment on the same day or miss it without canceling, you will be responsible for the cost of the service. To cancel or change your appointment, you can contact customer support.

Refunds 

Upon researching the refund policy, we discovered that some customers receive their refund while others don’t. This depends on whether your state has laws that require gyms to offer refunds under certain circumstances and your membership type and length.

You can try contacting customer support and inquire about this. They may deny you at first. However, you must be persistent and ask to speak with a supervisor.

If successful, your refund can be processed in up to 30 days (about 4 and a half weeks).

Ways to Contact XSport Customer Support

If you have any problem or additional queries regarding your cancellation, you can contact customer support using the following methods.

FAQ