Canceling Kohl’s Credit Card shouldn’t be Hard—Here’s Simple Way

You can cancel your Kohl’s credit card at any time, and there are no cancellation fees, but many users report a frustrating maze of poor customer service, unclear policies, and long hold times.

From getting bounced between departments to being asked for full card numbers over the phone—just trying to close your account can feel like a full-time job.

This guide walks you through the process step-by-step so you can cancel your Kohl’s credit card quickly and stress-free.

TL;DR – Quick Summary

• You can cancel your Kohl’s card online or by calling 844-463-7013.
• Zero Balance: Ensure that you have paid off any outstanding balance.
• No cancellation fees, but interest still applies if you have a balance.
• Redeem Rewards: redeem any rewards points before canceling.
• Your credit score might be impacted—monitor your report.

How To Cancel Kohl’s Credit Card Online?

Kohl’s credit card is managed by Capital One, and cancellation is possible online—depending on your account status. Here’s how to do it:

1. Visit the Kohl’s Card Website:
   Go to kohls.capitalone.com on your browser.
2. Log Into Your Account:
   Enter your username and password.
3. Click “I Want To”:
   You’ll see this option on the main dashboard after logging in.
4. Choose “Close Account” Under “Control Your Card”:
   In the menu, select Close Account from the control panel.
5. Follow the Prompts to Complete Cancellation.

Note: If the option to close your account doesn’t appear, you’ll need to call customer service instead.

How to Cancel Kohl’s Credit Card by Phone Call?

To cancel your Kohl’s Credit Card by Phone Call dial customer support at 844-463-7013 available 24/7. Be ready with your account number, full name, address, date of birth, and possibly your SSN for verification.

Cancellation via phone call is a fast solution, often wrapping up in minutes after identity checks and balance confirmation.

After Cancellation: What You Should Know

1. No fees for cancellation, but you must pay off any remaining balance. Interest will keep accruing until you do.
2. Accounts can’t be paused or frozen—only fully closed.
3. Cancel any automatic payments through your bank to prevent further charges.
4. Redeem any rewards or Kohl’s Cash before canceling—unused rewards may disappear once the account is closed.
5. Your account can still be managed online via the Capital One site until it’s fully closed.
6. Closure may affect your credit score, especially your utilization rate and credit history. Monitor your credit report after canceling.
7. Destroy the physical card once it’s closed to avoid misuse.

Canceling your Kohl’s Credit Card doesn’t need to be a headache—but for many, it has been.

Whether you’re stepping away due to bad service, poor communication, or simply closing unused accounts, now you know exactly how to do it cleanly and confidently.

If this helped you, feel free to share it with someone who might be struggling with the same thing. Have tips or stories to add? We’d love to hear them.