Many members feel stuck paying months of fees after life changes, from unexpected medical issues to relocations, and they often meet resistance or extra charges when trying to quit.
Many members assume the contract “expires” and payments will stop automatically. But after the original 6– or 12-month term ends, your membership keeps billing on a month-to-month basis at the same rate until you cancel in writing.
“I was told cancelling would cost $698 even though my doctor says I can’t work out” – Reddit user, August 2023
This guide gives you the official steps, backup options, and real-world tips so you can walk away without surprise costs or collections calls.
Quick-Answer Checklist
- Give proper notice: 30 days for in-gym memberships or 24 hours for On-Demand to avoid another draft.
- Use the right channel: In-gym memberships require contacting your home location; app or web cancellation only works for Burn On Demand.
- Request written confirmation: Always get an email or signed form proving the end date.
- Watch for fees: Annual contracts may bill 50 % of the remaining balance if you break early.
At-a-Glance Policy Table
| Policy Point | In-Gym | On-Demand |
|---|---|---|
| Notice period | 30 days | 24 hours before renewal |
| Early-exit fee | Up to 50 % of remaining contract | None once current period ends |
| Refunds | No partial refunds unless billing error | No partial refunds; prorated only for non-delivery |
| Freeze option | 30 days with 5-day notice | Not offered; just cancel & rejoin later |
| Cancellation channel | In person, email, phone, certified mail | App, website, Apple, Google |
Step-by-Step Official Burn Boot Camp Membership Cancellation Methods
Burn Boot Camp’s cancellation process depends on your membership type (in-gym or On-Demand) and subscription platform (website, App Store, Google Play).
If you signed up throuh a local gym then you cannot cancel online, per the official Burn Boot Camp App Support, and must be handled through physical gym customer support.
1. Cancel an In-Gym Membership
Your account renews unless you actively submit a cancellation form before the notice window closes. Follow the 4 steps listed below to cancel your burn boot camp membership:
- Locate your home gym’s contact info via the Locations page – click here to visit.
- Submit a written 30-day notice in person or by certified mail using the franchise’s form; keep a copy.
- Confirm fee exposure: If you are mid-contract, ask the manager to calculate any 50 % early-termination charge before signing.
- Get proof: Request a stamped copy or email confirmation with the exact end date.
Related to GYM Cancellation: Easy Steps to Cancel Planet Fitness Membership
2. Cancel Burn Boot Camp On Demand
- Go to the Burn Boot Camp Website and log in to your account
- Find the My Account section
- Select on Billings & Subscription
- Finally, click on Cancel Button
Note: Online Cancelation may not be available for some states or some types of Subscription. In that case, you can just ask their customer support for help regarding cancelation.
3. Cancel Through Apple or Google
Android
- Open PlayStore on your Android Device.
- Visit your Subscriptions list
- Choose Burn Boot Camp from the list.
- Mention the reason for your cancelation and finally click on Cancel Subscription.
iPhone
- Click on your iPhone Settings and go to your Apple ID Profile.
- Choose the Subscriptions option from the profile page
- Select Burn Boot Camp Subscription from the Subscriptions list
- Click on the Cancel Subscription button from the bottom of the page
- Finally, click on the Cancel button.
Apple and Google immediately end billing but keep access until the current period closes.
4. Contact Corporate Support (Backup)
If your studio is unresponsive, email customerservice@burnbootcamp.com or call (704) 763-7533 with your member ID and last draft date
What If I cannot cancel my Burn Boot? – Alternative Exit Strategies
- Escalate to BBB: Filing a complaint often prompts fast managerial follow-up.
- Dispute charges with your bank: Provide your dated cancellation letter and gym replies as proof.
- State consumer-protection office: Many states require gyms to honor written cancellations within 30 days; cite your law if staff refuse.
Common Pain Points & Fixes
| Issue | Why It Happens | Fix |
|---|---|---|
| “Manager must sign off” delays | Staffing or franchise policy | Ask for assistant manager sign-off or email approval |
| Continued drafts after cancel | Billing cycles overlap 30-day notice | Show proof & request refund of post-notice charge |
| Surprise 50 % fee | Annual contract clause | Negotiate medical waiver with doctor note |
| Sent to collections | Charge disputed before form filed | Provide bank with cancellation documents and BBB file |
Tips to Protect Your Wallet
- Photograph all forms before handing them over.
- Send certified mail if you cannot visit the gym, so you have a delivery receipt.
- Mark your calendar 30 days out to verify billing stops.
- Consider freezing instead of cancelling if you only need a short break; up to 30 days is free with 5-day notice.
FAQ
How to Cancel Burn Boot Camp Order?
To cancel your Burn Boot Camp Order, request by submitting a cancellation request to customer service team at customerservice@burnbootcamp.com.
Can I cancel my Burn Boot Camp membership online?
No, you cannot cancel your burn boot camp membership online, you must visit your nearest gym in person to submit a cancellation form.
Can I cancel through the Burn app for an in-gym plan?
No, the app only cancels On-Demand; in-gym plans must be handled by your specific location
Will I get a refund for unused days?
Burn does not prorate unused time unless there is a billing error or the gym fails to deliver services
What if my franchise has a different notice window?
Franchises must follow corporate guidelines but may add stricter terms; always read your signed agreement for any add-ons.
Why am I charged after my term ended?
After your GYM contract term ends, your membership automatically converts into a month-to-month basis. Which remains active untill your cancel it.
